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Store Policy

Customer Care

Quality and Product Selection Policy

At PELUIX, our main commitment is to offer our customers only products that are truly worth buying. We do not work with just any supplier or any item.

We rigorously prioritise quality in every step of the process. We carefully select each product before making it available in our store. We analyse the materials, finish, durability, real customer reviews, and long-term performance. We only work with suppliers who can prove they meet minimum quality standards and who have a solid track record of reliable deliveries.

We reject products that show frequent reports of defects, poor durability, or customer dissatisfaction, even if the price appears attractive. Our goal is always to deliver the best possible value for money: superior quality combined with the fairest price we can offer, without ever compromising on excellence.

We understand that buying online requires trust. That is why we are strict in our product curation. We prefer to offer fewer items of genuinely high quality rather than a large variety of questionable products.

Our care for our customers runs deep. We constantly test and monitor the quality of the items we sell. We seek out reliable suppliers who respect delivery times and maintain consistent standards. If a product begins to show recurring quality issues, it is immediately removed from our store, even if it is selling well.

We value real customer satisfaction far above quick sales. We want you to return because you had an excellent experience.

Privacy & Safety

At PELUIX, we take your privacy and security very seriously. We collect only the information necessary to process your order and improve your shopping experience. Your personal data is stored securely and never shared with third parties for marketing purposes without your explicit consent. All transactions are protected by industry-standard encryption, ensuring your payment details remain safe. We comply fully with current data protection regulations, including the UK GDPR.

Wholesale Inquiries

We welcome wholesale and bulk order inquiries from pet shops, groomers, breeders, and other pet-related businesses. If you are interested in purchasing larger quantities of our quality pet products at competitive trade prices, please contact us directly. Our team will respond promptly with tailored pricing, product availability, and support.

Payment Methods

- Credit / Debit Cards
- STRIPE

- Coming soon

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