Shipping & Returns

Shipping Policy

Last updated: [insert date]

We aim to dispatch all orders as quickly as possible. Please read the following information carefully so you know what to expect when ordering from us.

Processing Time All orders are processed within [e.g. 1–3 business days]. During busy periods, this may take slightly longer. We will notify you by email if there is any significant delay.

Shipping Times and Costs Shipping times and costs vary depending on your location and the shipping method selected at checkout. Delivery estimates are as follows (these are approximate and exclude processing time):

Standard Shipping: [e.g. 7–14 business days]
Express Shipping: [e.g. 3–7 business days]

Shipping costs are calculated at checkout based on your delivery address and the weight/volume of your order. [Optional: We offer free standard shipping on orders over £XX.]

Please note that we are a dropshipping store, so all items are shipped directly from our suppliers. Delivery times can sometimes vary due to factors outside our control, such as customs delays (for international orders) or high demand.

Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

International Shipping We ship to many countries worldwide. However, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the shipping cost and must be paid by the recipient.

We are not responsible for packages delayed or lost by the courier once they have been handed over.

Returns & Refunds Policy

Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review our returns policy below.

Eligibility for Returns You may return most items within [e.g. 14 or 30] days of receiving your order, provided the items are:

In their original, unused condition
In the original packaging with all tags and labels attached
Accompanied by proof of purchase (order number or receipt)

Please note: Certain items are non-returnable, including personalised products, underwear, swimwear, earrings, or items marked as final sale. Hygiene and perishable goods cannot be returned for health and safety reasons.

How to Return an Item

Contact us within the returns window at [your email address] with your order number and reason for return.
We will provide instructions and, if applicable, a returns address.
Pack the item securely in its original packaging.
Ship the item back to us. [Customers are responsible for return shipping costs unless the item is faulty or damaged on arrival.]

Refunds Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds are usually issued within [e.g. 5–10] business days of receiving the return, but it may take longer for the funds to appear in your account depending on your bank or card provider.

We do not refund the original shipping costs unless the item is faulty or we sent the wrong item.

Damaged or Faulty Items If you receive a damaged, defective, or incorrect item, please contact us within [e.g. 7] days of delivery with clear photos of the issue. We will arrange a replacement or full refund (including original shipping costs) at our discretion.

Change of Mind For returns due to change of mind (not faulty), the customer is responsible for the cost of returning the item to us. We recommend using a tracked shipping service.

Important Notes

As this is a dropshipping business, returns are processed according to our suppliers’ capabilities. We will do our best to make the process as smooth as possible.
We reserve the right to refuse returns that do not meet the conditions above.

If you have any questions or need help with a return, feel free to contact our customer service team at [your email address].